FAQ – Frequently asked questions

In this section we provide answers related to those service topics that visitors frequently ask us about.

ACCESSIBILITY

  • Mobility-impaired visitors can easily access all collection and exhibition rooms as well as the service facilities and event rooms, the restaurant The Cube and the café Das Liebermann.
  • Wheelchairs are available free of charge whenever required. If requested, please make reservations at the visitors’ office from Mon to Fri (except public holidays): info[at]hamburger-kunsthalle.de or via tel. +49 (0)40 428131-200 (then press 2).
  • Parking spaces for visitors with mobility impairments are available via the access road behind the Galerie der Gegenwart, access can temporarily only be via the Außenalster (free of charge). and in the car park of the Galerie der Gegenwart (subject to charges). You will need a parking permit to use the free parking spaces.
  • You can reach the entrance via Ferdinandstor. You can also access it via the Outer Alster. Due to the temporary closure of the Contemporary Gallery (until December 15, 2023), access to the old building is only via the Glockengießerwall.
  • Tours for people with disabilities are included in the admission fee. Please find further information at: https://www.hamburger-kunsthalle.de/en/accessibility and https://www.hamburger-kunsthalle.de/programmformat/barrierefreie-fuehrungen.
     

ADMISSION FEES

  • Please find our current admission prices including different types of reductions and/or exemptions under https://www.hamburger-kunsthalle.de/en/visit.
  • Time slot tickets may be required for visits to certain exhibitions. In this case, we recommend advance booking via our online ticket shop.
    Time slot tickets define the time period within which the special exhibition can be entered. The time spent in the exhibition is independent of this.
    For guided tours, the admission times for group participants are blocked in advance.
  • Reservations or registrations via telephone are currently not possible. If you have any questions, please contact the visitors’ office between Mon and Fri (except public holidays): info[at]hamburger-kunsthalle.de or via tel. +49 (0)40 428131-200 (then press 2).
    For members of Freunde der Kunsthalle e. V. (Friends of the Kunsthalle) and the Malschulverein (Painting School Association), admission is free of charge all year round. Please find more information here: https://www.hamburger-kunsthalle.de/mitglied-werden.
  • Vouchers of any amount are available at the museum ticket office. For a flat fee of €5, we will also be happy to send them to you per invoice. Please send your order to info[at]hamburger-kunsthalle.de. A voucher is valid for 3 years from the date of purchase if no other validity date is given (regular limitation period according to § 195 BGB). It may be extended by the museum’s statutory closing times.
  • Box office opening hours: Tue – Sun, 10 am – 5.30 pm / Thu, 10 am – 8.30 pm.
  • The Kunstmeilen-Ticket (Art Mile Ticket) grants free admission to all participating museums along the Art Mile (Bucerius Kunst Forum, Deichtorhallen, Museum für Kunst & Gewerbe, Hamburger Kunsthalle, Kunsthaus Hamburg, Kunstverein Hamburg) once within a year (12-month pass) or as often as desired within three days (3-day pass). Prices and information can be found here: https://kunstmeile-hamburg.de/en/. Its validity begins with the first visit. If applicable, it is extended by the museum’s statutory closing times.
     

 

ANUAL CARDS

  • The following two circles of friends are associated with the Hamburger Kunsthalle, among others:
    • the association “Freunde der Kunsthalle e.V.“  
    • the „Malschulverein e.V.“
  • As a member, you have free admission to the Kunsthalle all year round.
    With an annual membership you support the museum’s work, the purchase of artworks, exhibitions and the work of the Education and Communication Department.

Please find more information here: https://www.hamburger-kunsthalle.de/mitglied-werden. 

APPRAISALS OF ARTWORKS

  • Unfortunately, we are unable to provide valuations or expert opinions on works of art, as we are a museum and therefore not part of the art market.
  • If – independent of a valuation – you would like to learn more about a painting, sculpture, graphic, photograph, in order to find out, for example, which artist it might be, what the work’s current state of preservation is and whether there is a need for restoration, what you can do to find out more about its origin (provenance research), please send us your specific questions with one or two photos (preferably including the reverse side) by e-mail to: info[at]hamburger-kunsthalle.de.
  • Our library staff will be happy to assist you with research on the artist or similar: bibliothek[at]hamburger-kunsthalle.de.
  • To find a certified art expert for an appraisal of your private art objects, in the sense of a valuation, you may contact the Hamburg Chamber of Commerce, via tel.: +49 (0)40 36138-138 or e-mail: service[at]hk24.de. Or you can contact an auction house of your choice when it comes to selling a work of art.
  • Restoration inquiries regarding paintings, graphic art, photography or sculpture should be sent to the VDR, Association of German Restorers, which recommends qualified restorers for paintings, graphic art, sculpture, etc. throughout Germany: https://www.restauratoren.de/restauratoren-berufsregister/.
  • For appraisals in connection with a donation or an offer of a permanent loan, please send us an e-mail including a photograph and available information on the work to: info[at]hamburger-kunsthalle.de.
  • Please send purchase offers by e-mail to: info[at]hamburger-kunsthalle.de

AUDIO GUIDE

  • We offer an audio guide both for tours through the collection area and the current special exhibitions.
  • This audio guide is available at the ticket desk as a loan device (€ 8 fee) or can be accessed via the Hamburger Kunsthalle APP. The app can be downloaded free of charge at https://www.hamburger-kunsthalle.de/app.
  • The audio guide is available in German and English. For some tours, we additionally offer versions for children and in simple language.  

CLOAKROOM

Bags (larger than DIN A4), backsacks, umbrellas and items of luggage such as suitcases and trolleys must be deposited. Limited lockers are available in the old building for smaller suitcases (trolleys). You will need a 1-euro coin as a deposit to use them. For large items of luggage, please use the numerous lockers at the main railway station.

FOOD AND DRINK

  • Visiting the Café DAS LIEBERMANN in the Lichtwarkgalerie is only possible with an admission ticket, as the café is located within the collection area.
  • The restaurant THE CUBE in the Galerie der Gegenwart can be visited without an admission ticket, as it has a separate entrance on the side of the building facing Glockengießerwall.
  • Reservations can be made by the team at THE CUBE by calling +49 (0)40 30375196 or by e-mail to info[at]the-cube-restaurant.de.
  • For more information see: https://www.the-cube-restaurant.de/

GUIDED TOURS ON SITE

GUIDED TOURS IN DIGITAL FORM

HIRING SPACE

HOUSE RULES

JOBS / INTERSHIPS

LIBRARY

LOST & FOUND

Concerning forgotten or lost items, please contact the visitors’ office between Mon and Fri (except public holidays): besucherbuero@hamburger-kunsthalle.de or tel. +49 (0)40 428131-200 (then press 2).

MUSEUM SHOP

  • The museum shop, run by the association Freunde der Kunsthalle e.V., is open at the same hours as the museum: Tue, Wed, Fri, Sat, Sun, 10am to 6pm / Thu 10 am to 9 pm.
  • It offers an extensive range of publications, stationery and gifts relating to the themes of the museum collection and current exhibitions. In addition to illustrated books, catalogues and theoretical writings on art, you will find a large selection of posters, postcards and artists’ editions, as well as unique design items and drawing supplies.
  • The shop can be reached by phone during opening hours at +49 (0)40 428131-305.
  • You can access the online shop at https://freunde-shop.de/h/onlineshop_93.php. Please send your orders to versand@freunde-der-kunsthalle.de.

NETIQUETTE

As a museum, we see ourselves as a place of dialogue and interaction. That is why we welcome visitors and followers to get in touch with us via email, mail and comments or direct messages on social media. In order to ensure respectful communication also via internet, even in the event of disagreement or criticism, we ask you kindly to observe our netiquette. We reserve the right not to respond in the event of a breach of these policies in letters via mail, mail or direct messages and to delete public comments on social media.

 

 

OPENING HOURS

PARKING FACILITIES

  • You can park for a fee in the underground car park under the Galerie der Gegenwart. Please note: Due to a major construction site at Ferdinandstor, access to the paid parking garage below the Galerie der Gegenwart is currently only possible from the Outer Alster. In the period 14.03.2024 - 31.03.2024 and 16.05.2024 - 30.05.2024 there will be a full road closure at Ferdinandstor. In addition, the underground parking garage in the Galerie der Gegenwart will be closed from 10.04.2024 - 31.10.2024 for renovation. We recommend the use of public transport during this period.
  • The free disabled parking spaces (for holders of a parking permit) can also be reached via Ferdinandstor. Use the service entrance behind the Galerie der Gegenwart. There are three parking spaces designated for disabled persons directly to the left of the main entrance

PETS

  • For safety reasons, no pets are allowed in the museum.
  • Exceptions are made for guide dogs or other trained assistance dogs that are needed for escort purposes

PHOTOGRAPHS / FILMING

  • Taking photos and filming for private use is permitted, however, without using a tripod or flash. The use of flash and tripod may be permitted by prior special permission. Private use excludes any publication or transfer of such images to third parties. The authors of the images are responsible for their actions. Particularly concerning photographs and moving images of contemporary works of art, please note: works by living artists and those who have been deceased for less than 70 years are protected by copyright. Reproduction rights must be respected, likewise. Accordingly, any use of images of the artists’ works requires prior clarification with the copyright holders.
  • Publication of photos and videos in social media: we welcome photos from our showrooms in social media. Please observe the applicable copyrights. These must be obtained from the copyright holders before publication. The copyrights do not apply if an artist has been deceased for more than 70 years (before 1952).
     
  • Information on photography and filming for non-private purposes (press, commercial and industrial shoots, etc.) can be found here: https://www.hamburger-kunsthalle.de/presse/service.
  • You may acquire reproduction rights of works of art for commercial use through the picture agency that represents us, bpk: https://www.bpk-bildagentur.de/.
  • For a printing permission for scientific purposes, please contact: info@hamburger-kunsthalle.de.
  • Please address requests regarding the possibility of wedding shoots and film shoots at the Kunsthalle to: veranstaltung@hamburger-kunsthalle.de.

 

SEATING ACCOMODATION

  • Foldable stools are generally only available for use in the permanent collection. In the special exhibitions, these are generally not permitted for reasons of space. There is no reservation option.
  • For an exceptional arrangement, please contact the visitors’ office between Mon and Fri (except on public holidays): besucherbuero@hamburger-kunsthalle.de or tel. +49 (0)40 428131-200 (then press 2).

WHAT IS HANGING WHERE?

  • You may also find the works held by the Hamburger Kunsthalle on our homepage at Online Collection: https://www.hamburger-kunsthalle.de/sammlung-online.
  • Our colleagues in the visitors' bureau will be happy to inform you about the current hanging; please contact them between Mon and Fri (except public holidays): info[at]hamburger-kunsthalle.de or Tel. 040 428131-200 (press 2 afterwards).

WI-FI

  • We offer all visitors the use of our Wi-Fi as a free service. It is not necessary to enter a password.