Visitor's Office

visitors office

The Visitors Bureau is your on-site contact for any questions or issues that might arise during your visit.

Would you like to book a tour, for example? Members of our staff will gladly answer your booking requests or help you directly with group reservations.

Would you like to give us feedback? You can do so either in person at the Visitors Bureau counter or online. 

The Visitors Bureau is located in the rotunda, directly behind the main entrance next to the front ticket office or in the foyer of the Galerie der Gegenwart
Phone ++49 (0) 040 - 428 131 300

Public Tour

Tickets for our public tours can be purchased during our ticket office hours from Thursday
through Sunday between 10 am and 5:30 pm and Thursdays until 8:30 pm.
We charge an advance booking fee of 1 € per ticket.
Unfortunately we are unable make reservations for our public tours, though tickets can be booked
ahead of time.


Tours can be booked online through MUSEUMSDIENST HAMBURG or by telephone at +49 40 428 131 300.